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9781577662716

Organizational Communication in an Age of Globalization : Issues, Reflections, Practices

by ; ; ;
  • ISBN13:

    9781577662716

  • ISBN10:

    1577662717

  • Format: Paperback
  • Copyright: 2003-06-01
  • Publisher: Waveland Pr Inc

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Table of Contents

Preface xv
Acknowledgments xix
Introduction
1(16)
How We Think and Talk about Organizations
2(4)
Popular Prescriptions
2(1)
Refining Perspectives
3(1)
Making the Invisible Visible
3(1)
Assessing Metaphors
4(2)
What is Communication?
6(4)
Organizations as Communication
7(1)
Expanding the Boundaries
8(2)
Why Theory?
10(3)
Thinking Critically
13(4)
Endnotes
15(2)
Organizational Structure and Process
17(24)
Defining Organizational Structures
18(2)
Key Elements of Organizational Structure
20(4)
Hierarchy
21(1)
Differentiation and Specialization
21(1)
Formalization
22(2)
Putting Structure and Process Together
24(1)
Systems, Structures, and Processes
25(3)
Bureaucracy: The Structure We know Best and Like the Least
28(6)
Types of Authority
29(1)
Key Elements of Bureaucracy
30(2)
Advantages of Bureaucratic Structure
32(1)
Disadvantages of Bureaucratic Structure
32(2)
Searching for Alternative Organizational Structures
34(3)
Emergent Structures and Self-organizing Systems
37(1)
Snapshot Synthesis
38(1)
Key Concepts
39(2)
Endnotes
40(1)
Rationality, Decision Making, and (Ab)Uses of Information
41(34)
The Idea of Rationality
41(2)
Making Management Systematic and Scientific
43(7)
Scientific Management
43(2)
Efficiency
45(1)
Theory X and Theory Y
45(1)
Efficiency Reconsidered
46(2)
Effectiveness and Efficiency
48(2)
Decisions, Decisions
50(7)
Information Processing
51(2)
Quality and Quantity of Information
53(1)
Flow of Information
54(3)
Models of Group Decision Making and Communication
57(3)
Functional Theory
57(2)
Additional Perspectives on Group Decision Making
59(1)
Constructing Rationality
60(2)
Garbage Can Model of Decision Making
60(1)
Equivocality, Enactment, Selection, and Retention
61(1)
Organizational Goals and Ways to Achieve Them
62(1)
From Rationality to Rationalities
63(3)
Emotionality in Organizational Life
66(4)
Emotional Labor
68(1)
Partial Inclusion
68(2)
Snapshot Synthesis
70(1)
Key Concepts
71(4)
Endnotes
72(3)
Culture, Subcultures, and Organizational Socialization
75(32)
Defining Culture
76(2)
Organizations as Cultures
78(3)
Studying Culture
81(6)
Thick Description
81(3)
Language and Narratives
84(3)
Culture and Communication in Organizations
87(6)
The ``Functionalist'' Perspective on Organizational Culture
87(1)
The ``Symbolist'' Perspective on Organizational Culture
88(5)
On Doing Culture: Reproducing and Altering Culture
93(9)
Organizational Climate
96(2)
Socialization
98(4)
Snapshot Synthesis
102(1)
Key Concepts
102(5)
Endnotes
103(4)
Communicating Identity: Individually and Collectively
107(32)
Defining Organizational Identity
107(2)
Identity in Historical Context
109(2)
Organizational Identification
111(6)
Creating Identities with the Organization
111(4)
Unintended Consequences
115(2)
Conflicting Identities
117(1)
Challenges to Organizational Identity
117(5)
Struggling Just to Be Heard
118(1)
Blurred Boundaries
119(2)
Growing Stakeholder Scrutiny
121(1)
Managing Organizational Identity
122(6)
Integrated Marketing Communications
123(1)
Assessing Organizational Identity Programs
124(4)
Ironies and Paradoxes in Corporate Identity Management
128(5)
Integration without Voice
128(2)
External Involvement
130(1)
Auto-communication and Corporate Self-absorption
131(2)
Snapshot Synthesis
133(1)
Key Concepts
133(6)
Endnotes
134(5)
Connecting through Social Relationships and Networks
139(38)
Workplace Relationships
139(17)
Social-Historical Trends in Relationships and Networks
141(3)
Key Elements of Relational Interaction
144(6)
Varieties of Organizational Relationships
150(6)
Changing and Reframing Relationships
156(1)
Communication Networks
156(15)
Communities of Practice
159(2)
Interorganizational Relationships
161(3)
The Network Organization
164(1)
Core Competencies
165(2)
Communication in Interorganizational Relationships
167(4)
Snapshot Synthesis
171(1)
Key Concepts
172(5)
Endnotes
173(4)
Leadership Old and New: Direction, Coordination, Facilitation, and Inspiration
177(34)
The Importance of Leadership
177(3)
What is Leadership, Anyway?
180(2)
The Confusion about Leadership
182(2)
``Visions'' of Leadership in Recent History
184(15)
The Traits Approach
186(2)
Styles Approach
188(2)
Contingency and Situational Approaches
190(2)
The Constitutive Approach: Social Perception and Managing Meanings
192(7)
Characteristics of Contemporary Social Life and Their Implications for Leadership
199(1)
Framing: Vision, Values, and Symbolism
200(3)
Leadership Alternatives
203(2)
Snapshot Synthesis
205(1)
Key Concepts
205(6)
Endnotes
206(5)
Participation, Teams, and Democracy at Work
211(32)
The Individual and the Organization
211(3)
Defining Our Terms
214(3)
Employee Participation
217(8)
Labor Organizing and Employee Participation
217(2)
Managerially Driven Programs of Employee Participation
219(6)
Teamwork
225(5)
Teams versus Groups
225(1)
Making Teamwork Work
226(2)
Supervision versus Facilitation
228(1)
Differences among Teams
229(1)
Democracy and Participation in Alternative Organizations
230(4)
A Case for Consideration
234(2)
Ironies, Paradoxes, and Limits of Work Participation and Democracy
236(2)
Snapshot Synthesis
238(1)
Key Concepts
239(4)
Endnotes
240(3)
Power and Control in Organizational Life
243(32)
Encountering Power
244(4)
The ``Who'' of Power
245(2)
The ``How'' of Power
247(1)
Sources of Power
248(5)
The Social Construction of Knowledge
250(1)
Relationships and Power
251(2)
Getting a Handle on Power
253(1)
Negotiating Power
254(3)
Implicit Messages about Power and Authority
254(1)
``Sovereign-centered'' and Strategic Visions of Power
255(2)
Power in Messages, Interactions, and Patterns of Talk
257(4)
Power and the Elements of the Communication Situation
257(1)
Defining Terms
258(1)
``Discursive Closure''
259(1)
Hegemony
260(1)
Systems or Patterns of Control in the Organization
261(5)
Resistance
266(4)
Overt Forms
267(1)
Subtle Forms
268(2)
Snapshot Synthesis
270(1)
Key Concepts
270(5)
Endnotes
271(4)
Encountering, Interpreting, and Managing Conflict: Reconsidering Harmony and Discord in Organizational Life
275(38)
The Nature of Conflict
275(1)
Explaining Conflict
276(7)
Attributions and Conflict
277(3)
Accounts and Conflict
280(1)
Discourses and Conflict
281(2)
Sources of Conflict and Communication
283(3)
Individual or Group Sources
283(3)
Macro or Cultural Sources of Conflict
286(1)
The Context of Conflict
286(1)
Conflict as a Process
287(3)
Ambiguity and Misunderstandings in the Conflict Process
288(1)
Phases of Conflict
289(1)
Managing Conflict
290(8)
Styles of Conflict
290(3)
Negotiation Strategies
293(1)
Principles and Tactics of Competitive Negotiation
294(2)
Collaborative Strategies
296(2)
Intergroup Conflict
298(1)
Stress, Burnout, and Support
299(5)
Defining Burnout and Stress
299(1)
Two Models of Social Support
300(1)
Employee Assistance Programs and Organizational Support
301(3)
Inter-organizational Conflict
304(4)
Snapshot Synthesis
308(1)
Key Concepts
308(5)
Endnotes
309(4)
Organizational Change and Change-Related Communication
313(32)
What is Change?
315(2)
The Ambiguity of Multiple Meanings
315(1)
The Dialectic of Change and Stability
315(2)
The Social-Historical Context of Change
317(1)
A Model of the Change-Related Communication Process
318(5)
Dimensions of Change
323(5)
Degree
323(1)
Type (or Substance)
324(2)
Intentionality
326(1)
Timing
326(1)
Impetus
326(1)
Control
326(2)
What Makes Organizational Change Efforts Successful?
328(1)
Communicating and Managing Change Effectively
329(5)
Managing Change: An Adaptive Approach
329(1)
Communicating Changes to Employees
330(2)
Communicating Change to Stakeholders
332(2)
Strategies for Encouraging Innovation
334(2)
Networking and ``Weak Ties''
334(1)
Group Process Procedures that Promote Creativity
334(1)
Organizational Culture Characteristics that Encourage Innovation
335(1)
Responding to Change (or the Politics of Change)
336(3)
Snapshot Synthesis
339(1)
Key Concepts
340(5)
Endnotes
341(4)
The Meanings and Uses of Organizational Communication Technologies
345(32)
Organizational Communication Technology
346(4)
Technique
347(2)
Contemporary Communication Technologies
349(1)
Features of Communication Technologies
350(1)
Using Communication Technologies
351(6)
Perspectives on Communication Media Usage
352(2)
Other Influences on Media Use
354(3)
Interpreting the Effects of Organizational Communication Technologies
357(8)
First-level and Second-level Effects
360(2)
Personalness, Impersonality, and Hyperpersonality
362(3)
Interacting with the Market
365(5)
New Organizations?
370(2)
Snapshot Synthesis
372(1)
Key Concepts
373(4)
Endnotes
374(3)
Communicating in Global and Multicultural Contexts
377(30)
Confronting and Defining Globalization
378(5)
The Global and the Local
383(1)
Forces of Convergence
384(4)
External Forces
384(2)
Institutional Isomorphism
386(1)
Pressures toward Divergence
386(2)
Popular Discourses on Globalization
388(2)
Critics of Globalization
390(3)
Threat to Communities and the Environment
390(1)
Privileging Property over People
391(2)
Other Voices on Globalization
393(3)
A Global Reflexivity
393(1)
Interdependence and Risk
394(1)
Social Imaginations
395(1)
Intercultural Communication and Diversity in Organizations
396(7)
Parochialism
397(1)
Competence
398(4)
Celebration of Diversity
402(1)
Snapshot Synthesis
403(1)
Key Concepts
403(4)
Endnotes
404(3)
Speaking of Ethics and Values in Organizations
407(30)
Coming to Terms with Ethics
410(4)
Why Do we Need Ethics?
411(1)
Practical Foundations
411(1)
Union Carbide Disaster
412(2)
Why Ethical Reflections Matter
414(5)
Articulating Basic Values
414(1)
Varying Standards
415(2)
Proactive Stance
417(2)
Ethics as an Issue for Organizations
419(6)
Teleological and Deontological Ethics
424(1)
Ethics of Compassion
425(1)
Thinking about and across Different Ethical Perspectives
425(2)
What about Communication?
427(4)
Language as an Ethical Choice
428(1)
The Role of Values in Ethics
429(2)
Postmodern Challenges to Ethics
431(1)
Organizational Culture and Ethics
432(2)
Snapshot Synthesis
434(1)
Key Concepts
434(3)
Endnotes
435(2)
Analyzing Organizational Communication
437(34)
What's in ``Communication''?
438(2)
Dimensions of Organizational Messages
440(1)
Language and Other Symbols
441(4)
Some Purposes/Reasons for Analyses of Communication
445(3)
Data Gathering
448(9)
Artifacts
448(1)
Surveys
448(1)
Interviews
449(1)
Observation
450(3)
Other Ways of Gathering Messages
453(2)
Importance of Choices in Data Gathering
455(2)
Data Analysis
457(5)
Reading Messages as a ``Text''
457(1)
Content Analysis
458(4)
Features of the Language Itself
462(1)
Discursive Strategies
463(2)
Overall Research Orientations
465(3)
Epilogue
468(3)
Endnotes
469(2)
Name Index 471(4)
Subject Index 475

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The New copy of this book will include any supplemental materials advertised. Please check the title of the book to determine if it should include any access cards, study guides, lab manuals, CDs, etc.

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