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9781573871815

Knowledge Management Lessons Learned

by ;
  • ISBN13:

    9781573871815

  • ISBN10:

    1573871818

  • Format: Hardcover
  • Copyright: 2004-03-01
  • Publisher: Information Today Inc

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Table of Contents

Introduction ix
Acknowledgments xiii
The Road Map---A Thematic Guide to Knowledge Management Lessons Learned xv
Introductory Chapters
Three Stages of Knowledge Management
3(6)
Michael E. D. Koenig
T. Kanti Srikantaiah
Knowledge Management: Birth of a Discipline
9(22)
Leonard J. Ponzi
Part I: Strategy and Implementation
Introductory Notes
29(2)
Knowledge Management in Action: Nine Lessons Learned
31(24)
Tom Short
Richard C. Azzarello
Critical Success Factors of Knowledge Management
55(16)
Farida Hasanali
Successfully Implementing Knowledge Management: Lessons Learned and Best Practices
71(12)
Cindy Hubert
Carla O'Dell
Knowledge Management Strategy: Codification Versus Personalization (A False Dichotomy)
83(4)
Michael E. D. Koenig
Why Knowledge Management Systems Fail: Enablers and Constraints of Knowledge Management in Human Enterprises
87(26)
Yogesh Malhotra
Knowledge Management and Research on Research: What Has Been Learned?
113(12)
Michael E. D. Koenig
Part II: Cost Analysis
Introductory Notes
123(2)
Knowledge Return on Investment
125(16)
Timothy W. Powell
Time Saved: Not a Politic Justification for Knowledge Management
141(8)
Michael E. D. Koenig
Part III: Knowledge Management Applications--Content Management
Introductory Notes
147(2)
A Note on Content Management and Knowledge Management
149(8)
T. Kanti Srikantaiah
Content Management: Role and Reality
157(16)
Stephen E. Arnold
XML: Data Infrastructure for Knowledge Management
173(18)
H. Frank Cervone
Darlene Fichter
The Semantic Web and an Introduction to Resource Description Framework
191(18)
Thomas Krichel
Designing an Information Architecture to Support Knowledge Management
209(16)
Denise A. D. Bedford
The Knowledge Matrix: A Proposed Taxonomy for Enterprise Knowledge
225(14)
Timothy W. Powell
Knowledge Management and Text Mining: Overview and Case Study
239(30)
Hsinchun Chen
A Win-Win Situation: Knowledge Management and the Institutional Archives
269(10)
Gregory S. Hunter
Part IV: Knowledge Management Applications--Communities of Practice
Introductory Notes
277(2)
Alive with the Fire of Shared Understanding: Implementing Knowledge Management in the Department of the Navy
279(14)
Alex Bennet
Three Critical Roles for Knowledge Management Workspaces: Moderators, Thought Leaders, and Managers
293(18)
Mary Durham
Lessons from Five-Plus Years of Knowledge Management
311(22)
Jack Borbely
Knowledge Management at the U.S. Department of Labor: A Case Study of Implementing Knowledge Management
333(20)
Roland G. Droitsch
Knowledge Management at Caterpillar
353(8)
Reed Stuedemann
Historical and Contemporary Perspectives on Knowledge Management---and a Look at the Knowledge-Sharing Initiative at the World Bank
361(18)
T. Kanti Srikantaiah
Interpersonal Knowledge and Organizational Foresight: The Case of Online Partnership in Micro-Organizations
379(24)
Elisabeth Davenport
Part V: Knowledge Management Applications--Competitive Intelligence
Introductory Notes
401(2)
The Role of Corporate Intelligence Gathering in the Modern Business Decision-Making Process
403(38)
Gary D. Maag
Jeffrey A. Flint
Using Competitive Intelligence to Improve Knowledge Management
441(20)
Katherine M. Shelfer
Integrating Knowledge Management and Competitive Intelligence; Integrating Offense and Defense
461(26)
Steve Barth
Part VI: Education and Training--Organizational Learning
Introductory Notes
485(2)
Knowledge Management and User Education: The Unrecognized Achilles' Heel
487(10)
Michael E. D. Koenig
Training and Education in Knowledge Management
497(14)
T. Kanti Srikantaiah
Learning and the Knowledge Worker
511(16)
David H. Bennet
Incentives and Techniques for the Promotion of Knowledge Sharing
527(28)
Ruth A. Palmquist
Bibliography
Knowledge Management Lessons Learned: A Brief Bibliography
543(12)
Paul Burden
About the Contributors 555(18)
Index 573

Supplemental Materials

What is included with this book?

The New copy of this book will include any supplemental materials advertised. Please check the title of the book to determine if it should include any access cards, study guides, lab manuals, CDs, etc.

The Used, Rental and eBook copies of this book are not guaranteed to include any supplemental materials. Typically, only the book itself is included. This is true even if the title states it includes any access cards, study guides, lab manuals, CDs, etc.

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