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9780826102102

Consumer Voice and Choice in Long-Term Care

by
  • ISBN13:

    9780826102102

  • ISBN10:

    0826102107

  • Edition: 1st
  • Format: Hardcover
  • Copyright: 2006-06-01
  • Publisher: SPRINGER PUB CO INC

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Summary

IMPROVE LONG-TERM CARE WITH NEW CUSTOMER PARTICIPATION METHODS Providing clear guidance on how to apply new customer satisfaction models to the quality of long-term care, this collection reviews how consumers contribute to, and assist in, the management of their own long-term care. The latest issues and ideas are provided for the following aspects of research and management: Development and Planning Strategies Consumer Satisfaction Measurement Models Consumer Satisfaction and Quality Improvement Models Development of Case Management Guidelines From reviewing the important factors and challenges that influence consumer choice to exploring the approaches required to evaluate needs, preferences, and perspectives, this new and valuable resource is a must-have reference for the improvement of long-term care in both the institutional and community settings.

Table of Contents

Contributors ix
Acknowledgments xiii
Introduction xv
PART I. Consumer Choice
Older Consumers and Decision Making: A Look at Family Caregivers and Care Receivers
3(18)
Carol J. Whitlatch
Choice and the Institutionalized Elderly
21(22)
Susan C. Reinhard
Sandra Howell White
Winifred Quinn
History of and Lessons From the Cash and Counseling Demonstration and Evaluation
43(14)
Kevin J. Mahoney
Kristin Simone
A Description of Racial/Ethnic Differences Regarding Consumer-Directed Community Long-Term Care
57(20)
Mark Sciegaj
Case Managers' Perspectives on Consumer Direction
77(12)
Suzanne R. Kunkel
Ian M. Nelson
Integrating Occupational Health and Safety Into the United States' Personal Assistance Services Workforce Research Agenda
89(12)
Teresa Scherzer
Susan Chapman
Robert Newcomer
Backs to the Future: The Challenge of Individual Long-Term Care Planning
101(26)
Kathryn B. McGrew
PART II. Consumer Voice
Capturing the Voices of Consumers in Long-Term Care: If You Ask Them They Will Tell
127(14)
Robert A. Applebaum
Gwen C. Uman
Jane K. Straker
Caregivers as Consumers: Perspectives on Quality
141(12)
Suzanne R. Kunkel
Kathryn B. McGrew
Robert A. Applebaum
Shawn L. Davis
The Consumer/Provider Relationship as Care Quality Mediator
153(14)
Barbara Bowers
Sarah L. Esmond
Sally Norton
Elizabeth Holloway
Resident Satisfaction With Independent Living Facilities in Continuing Care Retirement Communities
167(16)
Farida K. Ejaz
Dorothy Schur
Kathleen Fox
PART III. Policy Issues and Moral and Legal Challenges
Common or Uncommon Agendas: Consumer Direction in the Aging and Disability Movements
183(12)
Robyn I. Stone
Scrutinizing Familial Care in Consumer-Directed Long-Term Care Programs: Implications for Theory and Research
195(26)
Chris Wellin
Gifts or Poison? The Cultural Context of Using Public Funds to Pay Family Caregivers
221(12)
Lisa Groger
Response to Quality: Differing Definitions
233(18)
Elias S. Cohen
When Consumer Direction Fails: Assigning Legal and Ethical Responsibility in Worst-Case Situations
251(10)
Marshall B. Kapp
Index 261

Supplemental Materials

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